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To sign in, you need a user created by your company’s administrator. There is no self sign-up: if you don’t have access yet, ask them.

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Before you start

  • Your company’s access address. Each company has its own, and the sign-in screen shows its logo. If you see another company’s logo, you’re at the wrong address.
  • The email registered by the administrator. It’s always your work email, the same one that receives the platform’s messages.

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First access

When the administrator creates your user, you receive an email with the subject Primeiro acesso and a 12-character temporary password.
For now, the platform’s emails are sent in Portuguese, whatever language you use.
1

Open the Primeiro acesso email

The sender may show your company’s name. If you can’t find it, check your spam or junk folder.
2

Sign in with the temporary password

On the sign-in screen, enter your email and the temporary password, and click Sign In.
3

Create your password

The platform opens the Reset Password screen with your email already filled in. In the Verification Code field, paste the temporary password from the email. In New Password, create the password you’ll use from now on.
4

Click Reset Password

You go straight into the platform, on the Dashboards screen.
Copy and paste the temporary password instead of typing it. It mixes uppercase letters, lowercase letters and numbers, and it’s easy to confuse I with l or O with 0.

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Everyday sign-in

1

Enter your email and password

Use the eye icon in the Password field to check what you typed.
2

Click Sign In

You go to the Dashboards screen. If you opened a link to a specific page before signing in, the platform takes you back to it.
For security, your session lasts 12 hours from sign-in, even if you are using the platform. After that, it asks you to sign in again. To leave earlier, click your name at the bottom of the side menu, then Sign Out.

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I forgot my password

1

Click Forgot your password?

The link is on the sign-in screen, next to the Password label.
2

Enter your email and click Send instructions

You receive an email with the subject Reset de Senha and a new temporary password. The platform opens the Reset Password screen with your email filled in.
3

Paste the temporary password and create your new password

In the Verification Code field, paste the temporary password from the email. In New Password, create your new password and click Reset Password. You go straight into the platform.
Your old password stops working as soon as you click Send instructions. From then on, only the temporary password from the email works, until you create a new one.
If the email doesn’t arrive, wait for the countdown on the screen to finish (2 minutes) and click Resend code. Each resend creates a new temporary password and cancels the previous one: always use the one from the most recent email. Closed the screen before finishing? No problem. Sign in on the sign-in screen with the temporary password from the most recent email, and the platform opens Reset Password again.

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Password requirements

Your new password must have:
  • At least 8 characters
  • One uppercase and one lowercase letter
  • One number
  • One special character, such as !, @, # or ?
The screen turns each requirement green as you type.

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Change your password while signed in

1

Open your profile

Click your name at the bottom of the side menu, then Profile Settings.
2

Fill in the Security section

Enter your Current Password, your New Password and repeat it in Confirm New Password.
3

Click Change Password

The new password applies from your next sign-in.

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Access through your company’s portal

Some companies open the platform from inside their own portal, with no sign-in screen. In that case, if one of the screens below appears, the problem is in the link the portal generated:

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Common problems

For security, the platform doesn’t say whether the email or the password is wrong. Check:
  • That the email is exactly the one registered by the administrator.
  • That Caps Lock is off.
  • Whether you recently requested a password recovery: if so, your old password no longer works. Use the temporary password from the most recent email.
If nothing works, use Forgot your password?.
It’s your first access, or the administrator asked you to change your password. Paste the temporary password you received by email in the Verification Code field and create your password.
The temporary password doesn’t match. Usually it’s because you used one from an older email: each Resend code cancels the previous one. Open the most recent email and paste the password without spaces before or after it.
  • Check your spam, junk and promotions folders.
  • Some corporate email filters hold automatic messages. Ask your company’s IT team to allow them.
  • Confirm with the administrator that your email is registered correctly.
  • After 2 minutes, use Resend code.
This email isn’t registered. Ask your company’s administrator to check your user.
The Current Password doesn’t match. If you don’t remember it, sign out and use Forgot your password? on the sign-in screen.
Check your internet connection. If you use a VPN or a corporate network, try without it or contact your company’s IT team.

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Who can help

Your company’s administrator creates and deactivates users, checks the registered email and grants access to modules. Talk to them first about any access problem.