> ## Documentation Index > Fetch the complete documentation index at: https://ajuda.head.dataguvi.com.br/llms.txt > Use this file to discover all available pages before exploring further. # Sign in to the platform > First access, everyday sign-in, password recovery and change, and what to do when something goes wrong. To sign in, you need a user created by **your company's administrator**. There is no self sign-up: if you don't have access yet, ask them. ## Before you start * **Your company's access address.** Each company has its own, and the sign-in screen shows its logo. If you see another company's logo, you're at the wrong address. * **The email registered by the administrator.** It's always your work email, the same one that receives the platform's messages. ## First access When the administrator creates your user, you receive an email with the subject **Primeiro acesso** and a 12-character **temporary password**. > [!NOTE] > > For now, the platform's emails are sent in Portuguese, whatever language you use. **1. Open the Primeiro acesso email** The sender may show your company's name. If you can't find it, check your spam or junk folder. **2. Sign in with the temporary password** On the sign-in screen, enter your email and the temporary password, and click **Sign In**. **3. Create your password** The platform opens the **Reset Password** screen with your email already filled in. In the **Verification Code** field, paste the **temporary password** from the email. In **New Password**, create the password you'll use from now on. **4. Click Reset Password** You go straight into the platform, on the **Dashboards** screen. > [!TIP] > > Copy and paste the temporary password instead of typing it. It mixes uppercase letters, lowercase letters and numbers, and it's easy to confuse `I` with `l` or `O` with `0`. ## Everyday sign-in **1. Enter your email and password** Use the eye icon in the **Password** field to check what you typed. **2. Click Sign In** You go to the **Dashboards** screen. If you opened a link to a specific page before signing in, the platform takes you back to it. For security, your session lasts 12 hours from sign-in, even if you are using the platform. After that, it asks you to sign in again. To leave earlier, click your name at the bottom of the side menu, then **Sign Out**. ## I forgot my password **1. Click Forgot your password?** The link is on the sign-in screen, next to the **Password** label. **2. Enter your email and click Send instructions** You receive an email with the subject **Reset de Senha** and a new **temporary password**. The platform opens the **Reset Password** screen with your email filled in. **3. Paste the temporary password and create your new password** In the **Verification Code** field, paste the temporary password from the email. In **New Password**, create your new password and click **Reset Password**. You go straight into the platform. > [!WARNING] > > **Your old password stops working as soon as you click Send instructions.** From then on, only the temporary password from the email works, until you create a new one. If the email doesn't arrive, wait for the countdown on the screen to finish (2 minutes) and click **Resend code**. Each resend creates **a new temporary password and cancels the previous one**: always use the one from the most recent email. Closed the screen before finishing? No problem. Sign in on the sign-in screen with the temporary password from the most recent email, and the platform opens **Reset Password** again. ## Password requirements Your new password must have: * At least 8 characters * One uppercase and one lowercase letter * One number * One special character, such as `!`, `@`, `#` or `?` The screen turns each requirement green as you type. ## Change your password while signed in **1. Open your profile** Click your name at the bottom of the side menu, then **Profile Settings**. **2. Fill in the Security section** Enter your **Current Password**, your **New Password** and repeat it in **Confirm New Password**. **3. Click Change Password** The new password applies from your next sign-in. ## Access through your company's portal Some companies open the platform from inside their own portal, with no sign-in screen. In that case, if one of the screens below appears, the problem is in the link the portal generated: | Screen | What to do | | - | - | | **Invalid Link** | Go back to the portal and open the platform again from the menu. | | **Expired or Invalid Link** | Open the platform again from the portal. If it keeps happening, contact the administrator. | | **Company not registered** | Your company hasn't been enabled on the platform yet. Contact your company's administrator. | ## Common problems > [accordion] “Incorrect login or password. Please try again.” > > For security, the platform doesn't say whether the email or the password is wrong. Check: > > * That the email is exactly the one registered by the administrator. > * That Caps Lock is off. > * Whether you recently requested a password recovery: if so, your old password no longer works. Use the temporary password from the most recent email. > > If nothing works, use **Forgot your password?**. > [accordion] I was taken to Reset Password without asking > > It's your first access, or the administrator asked you to change your password. Paste the temporary password you received by email in the **Verification Code** field and create your password. > [accordion] “Unexpected error: 401” when resetting the password > > The temporary password doesn't match. Usually it's because you used one from an older email: each **Resend code** cancels the previous one. Open the most recent email and paste the password without spaces before or after it. > [accordion] I didn't receive the email > > * Check your spam, junk and promotions folders. > * Some corporate email filters hold automatic messages. Ask your company's IT team to allow them. > * Confirm with the administrator that your email is registered correctly. > * After 2 minutes, use **Resend code**. > [accordion] “Email not found.” > > This email isn't registered. Ask your company's administrator to check your user. > [accordion] “Current password is incorrect.” when changing it in your profile > > The **Current Password** doesn't match. If you don't remember it, sign out and use **Forgot your password?** on the sign-in screen. > [accordion] “Connection error. Check your internet.” > > Check your internet connection. If you use a VPN or a corporate network, try without it or contact your company's IT team. ## Who can help **Your company's administrator** creates and deactivates users, checks the registered email and grants access to modules. Talk to them first about any access problem. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.